At TOP GEAR ATHLETICS, we’re committed to getting you game-ready with premium baseball and softball gear. Whether you’re stepping up to the plate or guarding the field, we’ve got your back with straightforward shipping and returns policies designed for athletes.

Shipping Information

Order Processing

We swing into action quickly! All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to get your gear to you:

1. Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipping

2. Free Shipping (Orders over $50)
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary based on destination and customs processing. We currently ship worldwide, excluding some Asian countries and remote regions.

Returns & Exchanges

While we’re confident you’ll love your new equipment, we understand that sometimes a return or exchange is necessary. Here’s our game plan for returns:

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition
  • With all original tags and packaging
  • Accompanied by proof of purchase

Step-by-Step Return Process

1. Initiate Your Return
Email our customer service team at [email protected] with:

  • Subject: Return Request – Order #[Your Order Number]
  • Body: Specify if you want a return or exchange, list items (name, size, color), reason for return, and your shipping address

2. Receive Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Never send items without an RMA number – we can’t process unauthorized returns.

3. Ship Your Return
Package your item securely with original packaging and include a copy of your order confirmation. Use the return label we provide (U.S. returns) or follow international return instructions.

Return Address:
TOP GEAR ATHLETICS Returns
341 West Tudor Road
Anchorage, AK 99503
United States

4. Processing Your Return
Once received, we’ll inspect your item within 3-5 business days and notify you via email about your refund or exchange status.

Refund Information

Refund Timeline:
• Credit card/PayPal refunds: 3-5 business days after approval (plus your bank’s processing time)
• Original shipping fees are non-refundable unless the return is due to our error

Exchange Timeline:
• Exchanges are processed once we receive your return
• You’ll receive shipping confirmation for your replacement
• Price differences will be charged/refunded as applicable

International Returns

For our global customers:

  • You’re responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Batting gloves (due to personal fit and hygiene)
  • Cleats (if worn or with dirt/marks)
  • Face masks & Chest protectors (safety equipment)
  • Fitted hats (personalized items)

Defective or Incorrect Items

If you receive a defective item or wrong product, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement.

Need Help?

Our team of ballplayer-customer service reps is ready to assist. Email us at [email protected] or call during business hours.

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