At TOP GEAR ATHLETICS Sales, we stand behind our baseball and softball gear like a catcher behind home plate. While we’re confident you’ll love your new equipment, we understand that sometimes a return or exchange is necessary. This policy outlines our straightforward process to get you back in the game quickly.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition
  • With all original tags and packaging
  • Accompanied by proof of purchase

Important Exceptions

For safety and hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Batting gloves (due to personal fit and hygiene)
  • Cleats (if worn or with dirt/marks)
  • Face masks & Chest protectors (safety equipment)
  • Fitted hats (personalized items)

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello TOP GEAR Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify]

For exchanges, please indicate your preferred replacement item.

Shipping Address:
[Your Name]
[Your Address]
[Your Email]
[Your Phone Number]

Thank you,
[Your Name]

2. Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Do not send items without an RMA number as we cannot process unauthorized returns.

3. Ship Your Return

Package your item securely with the original packaging and include a copy of your order confirmation. Affix the return label we provide (for U.S. returns) or follow international return instructions.

Return Address:
TOP GEAR ATHLETICS Returns
341 West Tudor Road
Anchorage, AK 99503
United States

4. Processing Your Return

Once received, we’ll inspect your item within 3-5 business days and notify you via email about the status of your refund or exchange.

Refund Information

Refund Timeline:

  • Credit card/PayPal refunds: 3-5 business days after approval (plus your bank’s processing time)
  • Original shipping fees are non-refundable unless the return is due to our error

Exchange Timeline:

  • Exchanges are processed once we receive your return
  • You’ll receive a shipping confirmation for your replacement item
  • Price differences will be charged/refunded as applicable

International Returns

For international customers (excluding some Asian countries and remote regions):

  • You’re responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

Defective or Incorrect Items

If you receive a defective item or incorrect product, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement.

Need help? Our team of ballplayer-customer service reps is ready to assist. Email us at [email protected] or call during business hours.

Last Updated: [Insert Date]