FAQ

We carry a complete selection of baseball and softball gear including:

• Bats and batting gloves
• Protective equipment (chest protectors, face masks, fielder’s masks)
• Footwear (cleats and turfs)
• Apparel and fan gear (jerseys, t-shirts, jackets)
• Accessories (belts, fitted hats, bucket hats, beanies)
• Backpacks and bags

Our products are designed for serious players who demand quality equipment that performs.

Yes! Our product range includes specialized gear for all positions:

• Batters: Bats, batting gloves, helmets with face masks
• Pitchers: Protective gear, cleats
• Catchers: Chest protectors, specialized mitts
• Fielders: Gloves, fielder’s masks

We partner with top athletic brands known for their quality baseball and softball equipment. Visit our Brands page to see our complete selection.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order has entered processing, we may not be able to modify it.

We ship worldwide! However, we currently cannot ship to some Asian countries and remote regions. During checkout, you’ll see if we can deliver to your location.

We offer two shipping methods:

• Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 days after shipping (recommended for serious players who need gear fast)
• Free Shipping: Via EMS on orders over $50, delivered in 15-25 days after shipping (great for off-season orders when you can wait longer)

All orders are processed within 1-2 business days. After that:

• Standard Shipping: 10-15 days after shipping
• Free Shipping: 15-25 days after shipping

Pro Tip: Tournament players should order at least 3 weeks before needed to account for any unexpected delays.

International customers may be responsible for additional customs fees or import taxes, which vary by country. These fees are not included in your order total. Our customer service team can provide estimates for these costs if requested.

You’ll receive tracking information via email as soon as your package leaves our facility in Anchorage, Alaska. You can track your shipment directly with the carrier (DHL, FedEx, or EMS).

We offer a 15-day return policy from the date of delivery. All returned items must be in original condition with tags attached. Please contact us at [email protected] to initiate a return.

1. Contact our customer service team within 15 days of receiving your order
2. We’ll provide return instructions and a return authorization number
3. Pack the item securely in its original packaging
4. Ship the item back to us at the provided address

Once we receive and inspect the returned item, we’ll process your refund.

Refunds are typically processed within 5-7 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Currently, we don’t offer direct exchanges. You’ll need to return the original item and place a new order for the replacement. We recommend ordering the new item while processing your return to minimize downtime without your gear.

Our gear experts are happy to help! You can reach us:

• Email: [email protected]
• Website chat: Available during business hours
• Mail: 341 West Tudor Road, Anchorage, US 99503

Our customer service team is available Monday-Friday, 9am-5pm Alaska Time (GMT-9). Emails received outside these hours will be answered the next business day.